Every new MOZA product comes with free repair or replacement coverage via its limited warranty period. MOZA Care protection plans extend that coverage period, let you can enjoy and focus on capture the world.
Free repair or replacement within 30 days of receiving the product
Peace of mind for your next adventure
Exclusive service channel with dedicated technicians
Global service and support, available 7 days a week
MOZA Care is non-transferable to a third party once activated.
This service is currently applicable to MOIN Camera
How it works?
After purchasing, you will receive an order confirmation email. Please remember the order number, and then you can contact us for repair or replacement according to it when you need our care service. (Currently is only available on MOIN Camera, Follow us to get the latest news about MOZA Care.)
Once you successfully purchased, the MOZA Care Service will be automatically activated.
Note: All Customers who have purchased MOIN Camera before can enjoy this MOZA Care Service for free.
Please feel free to contact our expert service team via email info@gudsen.com for help!
Please click here to fill in the request to describe your problem in detail.
After confirming your MOZA Care Account, we will immediately send you an email to inform you of the shipping address of the repair center. Then you can ship the product to us according to the shipping address that we provided.
After receiving your product, our expert service team will try their best to solve the problems for you.
Once repaired, we will ship it to you ASAP. If it cannot be repaired, we also will ship a new replacement for you immediately!
FAQS
Every new MOZA product comes with free repair or replacement coverage via its limited warranty period. MOZA Care protection plans extend that coverage period, let you can enjoy and focus on capture the world.
MOZA Care can be bound to your MOZA products when it meets one of the following criteria: 1. Brand new and un-activated supported products purchased from MOZA official store; 2. Activated within the last 48 hours;
At the moment, MOZA Care is only available to customers in the U.S, Canada, EU countries, the UK, Switzerland, Norway, Australia, Hong Kong, Taiwan, Japan, South Korea. You can check whether MOZA Care is available in your country on the MOZA Online Store.
Purchase MOZA products with MZOA Care together at MOZA Online Store.
Moza Care service provides free repair or replacement within 30 days of receiving the product. The validity period of the replacement & repair service provided by MOZA Care (Six-Month Plan) will be calculated from 0:00 on the date stated in the service agreement, and the validity period is 12 months.
For the support products which purchased from MOZA official store with a valid proof of purchase, you can apply the replacement service and extended warranty service at any of the global MOZA official or authorized repair centers who could provide MOZA Care service once they confirmed your claim had met the service conditions. For customers who purchase from other channels, this service is temporarily not supported. If there are any updates in the future, we will notify you as soon as possible.
MOZA Care service only temporarily supports MOIN camera.
Order number, purchase list, payment record like credit card statement, PayPal receipt, etc.
No. The MOZA Care service is only for issues during normal use or accidents.
If your MOZA Care has not yet expired, you don't need to purchase it once again.
MOZA Care cannot be purchased repeatedly. Each supported products can only be bound to MOZA Care once.
The shipping costs incurred by the delivery of products for repair shall be borne by each other in accordance with the principle of "who sends, who pays".
TERMS OF SERVICE
The logistics costs incurred by the delivery of products for repair shall be borne by each other in accordance with the principle of "who sends, who pays".
This service product cannot be returned or exchanged.
Once this service is bound, it cannot be transferred to a third party.
Please click here to learn more about the terms of service of Moza Care.
Description
Free repair or replacement within 30 days of receiving the product.
No matter what happens, MOZA Care lets you focus on capture.
The service is non-transferable to a third party once activated.
Purchase MOIN CAMERA before June 1, get it for free.
The policy described below applies to products purchased directly from Gudsen. Please keep your original proof of purchase, receipt, or sales order to exercise these policies.
Refund and exchange policies
Gudsen guarantees that conform to the following conditions, refund and exchange can be requested within 14 working days (the actual date may varies according to local laws and regulations) of the purchasing date (subject to the actual date the product was received).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@gudsen.com
1.What is covered by these refund and exchange policies?
a.Manufacturing defects; b.Product has been damaged in the transit, which was found when being unpacked and checked in the presence of the couriers; c.The actual products are not matched with the original descriptions;
2.What is not covered by these refund and exchange policies?
a.The damage sustained in transit of the product is not immediately reported ; b.The request of refund or exchange is made after 7 working days (the actual date may varies according to local laws and regulations) of purchasing day; c.All original accessories are incomplete in the product for refund or exchange, attachments, accessories, specification, and packaging, or appearance damage caused by human cause. d.Legal proof of purchase, receipt, or sales order are unable to provide, or have been forged or tampered; e.No quality issues in itself were found after the examination from Gudsen Technical Support; f.Crash or burn caused by non-manufacturing defects, or any damage caused by unauthorized modification, entry of foreign matters ( water, oil, sand, etc.), improper installation or operation; g.Labels, Serial Numbers, waterproof tag, false proof mark, etc. were tampered or altered; h.Failure and damaged caused by force majeure, including fire, flood, earthquake, and lighting strikes.
3. The refund and exchange policies need to know.
a.For exchanges, only the defective parts will be replaced; b.Please contact support@gudsen.com for more details of refund and exchange process.
Warranty
All MOZA gimbals sold out enjoy one year warranty from the time of delivery. The warranty period for all MOZA accessories is 3 months. Gudsen will repair or exchange any product that fails to meet the specifications provided within the product's warranty period.
1. What is not covered by this warranty?
a.Crash, scratch, or burn caused by non-manufacturing defects; b.Product which did not operate in conformance with installation environmental, mechanical or electrical requirements; c.Any malfunction results from misuse, abuse, vandalism, neglect, improper modification, disassembling, storage, transportation, or handling; d.The original identification markings on the product have been tampered, removed, or defaced; e.Damage caused by the operation of the unit with a low charged or defective battery; f.Damage caused by reliability or compatibility issues when using unauthorized third-party parts; g.Failure and damaged caused by force majeure.
2. The warranty need to know.
a.Customers are responsible for shipping cost when sending their product(s) back; Technical Support will examine and identify the problem and responsibility; Gudsen will cover all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customers if it is a quality problem in itself ;
b.If the product is deemed not to be covered by this warranty, we will contact customer to accept the repair cost, or on its option, have the product returned back to the customer;
d. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
c.Customers can contactsupport@gudsen.comfor more details of maintenance process.
Return Policy
Cancellation We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Notes If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason
No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@gudsen.com
Please contact our Customer service at info@gudsen.com to get the return address.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
